I'm assuming that your TCP/IP settings are correct. And that you can ping localhost.
Are you sure firewalls are all disabled? Even windows firewall and the AV firewall (pretty much all AV software nowadays has some sort of firewall embedded.
Check the router settings. Is it allowing only some MAC addresses? Is DHCP disabled? Is there any security setting that could be preventing the user from connecting?
Try to connect the PC directly to the modem. Can you access the net?