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Question : ephone is registed but does not work
I have a call manager express 7.01 and I have a ephone that will register but it is not able to work.
Here is what I have
ephone-dn 16 octo-line
number 4813315
label xxx CDR xxx
name xxx CDR xxx
corlist incoming Css-Class-A
ephone 17
device-security-mode none
description xxx CDR xxx
mac-address 001A.6D3F.CE35
max-calls-per-button 6
busy-trigger-per-button 6
type 7960
button 1:16
sh ephone registered
ephone-17[0] Mac:001A.6D3F.CE35 TCP socket:[5] activeLine:0 REGISTERED in SCCP ver 11/9
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1 caps:8 privacy:1
IP:214.13.103.154 50428 Telecaster 7960 keepalive 1 max_line 6 available_line 6
button 1: dn 16 number 4813315 CH1 cc(03) IDLE CH2 cc(03) IDLE CH3 cc(03) IDLE CH4 cc(03) IDLE CH5 cc(03) IDLE CH6 cc(03) IDLE CH7 cc(03) IDLE CH8 cc(03) IDLE shared
Preferred Codec: g711ulaw
WHen I reset the mac in telephone services i get the following output
*Jul 26 17:28:33.862: ephone-17[0/5][SEP001A6D3F
CE35]:Sett
ing 6 lines 0 speed-dials on phone (max_line 6)
*Jul 26 17:28:33.862: ephone-17[0/5][SEP001A6D3F
CE35]:Firs
t Speed Dial Button location is 0 (0)
*Jul 26 17:28:33.862: ephone-17[0/5]:ButtonTempl
ate lines=6 speed=0 buttons=6 offset=0
*Jul 26 17:28:33.862: ephone-17[0/5][SEP001A6D3F
CE35]:Butt
onTemplate
buttonCount=6 totalButtonCount=6 buttonOffset=0
*Jul 26 17:28:33.862: ephone-17[0/5][SEP001A6D3F
CE35]:Conf
igured 0 speed dial buttons
*Jul 26 17:28:33.866: ephone-17[0/5]:StationSoft
KeyTemplat
eReqMessag
e
*Jul 26 17:28:33.866: ephone-17[0/5]:StationSoft
KeyTemplat
eResMessag
e
*Jul 26 17:28:33.878: ephone-17[0/5]:StationSoft
KeySetReqM
essage
*Jul 26 17:28:33.878: ephone-17[0/5]:StationSoft
KeySetResM
essage
*Jul 26 17:28:33.886: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 6
*Jul 26 17:28:33.886: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 6 Invalid DN -1
*Jul 26 17:28:33.886: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tResMessag
e sent to ephone (1 of 6)
*Jul 26 17:28:33.890: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 5
*Jul 26 17:28:33.890: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 5 Invalid DN -1
*Jul 26 17:28:33.890: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tResMessag
e sent to ephone (2 of 6)
*Jul 26 17:28:33.898: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 4
*Jul 26 17:28:33.898: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 4 Invalid DN -1
*Jul 26 17:28:33.898: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tResMessag
e sent to ephone (3 of 6)
*Jul 26 17:28:33.906: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 3
*Jul 26 17:28:33.906: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 3 Invalid DN -1
*Jul 26 17:28:33.906: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tResMessag
e sent to ephone (4 of 6)
*Jul 26 17:28:33.910: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 2
*Jul 26 17:28:33.910: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 2 Invalid DN -1
*Jul 26 17:28:33.910: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tResMessag
e sent to ephone (5 of 6)
*Jul 26 17:28:33.918: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 1
*Jul 26 17:28:33.918: ephone-17[0/5]:StationLine
StatReqMes
sage ephone line 1 DN 16 = 4813315 desc = 4813315 label = DTAC1 CDR NIPR
*Jul 26 17:28:33.918: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tResMessag
e sent to ephone (6 of 6)
*Jul 26 17:28:33.918: ephone-17[0/5]:SkinnyCompl
eteRegistr
ation
*Jul 26 17:28:33.990: ephone-17[0/5][SEP001A6D3F
CE35]:Skin
ny Available Lines 6 set for socket [5]
The problem seems to be with "ephone-17[0] Mac:001A.6D3F.CE35" in the ephone registered and in the debug it says this
Jul 26 17:28:33.890: ephone-17[0/5][SEP001A6D3F
CE35]:Stat
ionLineSta
tReqMessag
e from ephone line 5
Invalid DN -1
Thanks
Answer : ephone is registed but does not work
Have you tried assigning the same phone to a different DN? Perhaps one that is not an octo-line? Just to see if it works...
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