Question : Multiple ICA session for the same user

I have a client that is experiencing a weird problem that just start to happen few days ago.

No one have changed / modified any settings but some users start getting Multiple ICA session for the same user.

Please check the attached image for details.

This created 2 problems.

1.  it limit the number of available TS to out clinets
2.  the users with  Multiple ICA session can't print because their printers also on 2 sessions. carrying the same session  ID  

I checked the config for reach individual application and they are identical - no doubt about that

What Can I do ?? to get this issue fixed ???

Thanks

Adam

Attachments:

2010-06-04-125526.jpg (163 KB) (File Type Details) 

Multiple ICA session

Answer : Multiple ICA session for the same user

If users are connected to different application using the same session ID, then it means "Session Sharing" works perfect. This is how the feature works.

If user A connects to MS word on server A,, using session ID 123.. and opens another application MS Excel which is also published on Server A, B and C. then it should open on Server A provided u have application properties like color, screen are same.

In this case you will find

User A SessionID 123 MS word Server A
User A SessionID 123 MS Excel Server A

This is how the feature works and it's by design. And you will have only one Citrix license consumed in the above scenario.