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Question : HP SAN drive fail
we have a HP SAN MSA1000 in our company. last 2 weeks we saw a message that indicate one of our hard dirve has falied and we should change it (the current array controller has a missing or bad phydsical drive attached to Box 1 Bay 13")
we replace hard drive with new one and SAN rebuild it and it worked for one week but today we saw this message again, if we change hard drive it will work for one week but after that this message apper again. Array Diagnostic Report is
SLOT SUMMARY:
Slot Num Slot Type Array Controllers and Host Adapters Detected
-------- --------- --------------------------
----------
--------
SLOT 1 PCI FCA2214 2Gb PCI-X FC HBA for Windows and Linux
|
-(ID 65536) MSA1000 Array Controller
SLOT 1 (ID 65536) MSA1000 Array Controller ERROR REPORT:
Logical drive 4 status = Interim recovery (volume functional, but not fault tolerant)
SCSI Port 2, drive ID 5 failed - REPLACE (A drive insertion has been detected)
SCSI Port 1 Drive ID 0 RIS copies within this drive do not match
SCSI Port 1 Drive ID 1 RIS copies within this drive do not match
SCSI Port 1 Drive ID 2 RIS copies within this drive do not match
SCSI Port 1 Drive ID 3 RIS copies within this drive do not match
SCSI Port 1 Drive ID 4 RIS copies within this drive do not match
SCSI Port 1 Drive ID 5 RIS copies within this drive do not match
SCSI Port 1 Drive ID 8 RIS copies within this drive do not match
Error occurred reading RIS copy from SCSI Port 2 Drive ID 0
Error occurred reading RIS copy from SCSI Port 2 Drive ID 1
Error occurred reading RIS copy from SCSI Port 2 Drive ID 2
Error occurred reading RIS copy from SCSI Port 2 Drive ID 3
Error occurred reading RIS copy from SCSI Port 2 Drive ID 4
Error occurred reading RIS copy from SCSI Port 2 Drive ID 5
Error occurred reading RIS copy from SCSI Port 2 Drive ID 8
SUBSYSTEM INFORMATION:
Backplane Slot: 0
Chassis Serial Num: SGM06219MQ
This Controller
World Wide Name: 0x500805f3001d7911
Array Serial Number: PB9840NX3T8039
Cache Serial Number: Not Available
Other Controller
World Wide Name: Not Available
Array Serial Number: Not Available
Cache Serial Number: Not Available
Storage Subsystem
System Ctlr Board Serial Num: SGM06219MQ
Pwr Backplane Bd Serial Num: PB8B40FHAT808Y
Drv Backplane Bd Serial Num: PB8B40FHAT808Y
Fan Module Bd Serial Num: SGM06219MQ
1st Power Supply Serial Num: SGM06219MQ
2nd Power Supply Serial Num: SGM06219MQ
Pwr Bay Fan Mod Serial Num: SGM06219MQ
CONTROLLER IDENTIFICATION:
Configured Logical Drives: 4
Configuration Signature: 0xa17f9b6b
Controller Firmware Rev: 4.48
Controller ROM Revision: 4.48
Controller Hardware Rev: 0x00
Boot Block Version: 0.10
Board ID: 0xe0100e11
Cable or Config Error: 0x00 (No)
Invalid Host RAM Address: No
CPU Revision: 0x02
CPU to PCI ASIC Rev: 0x03
Cache Controller ASIC Rev: 0xff
PCI to Host ASIC Rev: 0x02
Marketing Revision: 0x41 (Rev A)
Expand Disable Code: 0x01
SCSI Chip Count: 4
MaximumBlocks: 00008190
Controller Clock Count: 243906991
Max SCSI IDs per Bus: 16
Big Drive Map: 0x013f 0x011f 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Ext Drive Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Non-Disk Drive Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Fibre Chip Count: 1
LKS: 0x00
AMS: 0x00
FS: 0xc0 0x00 0x00 0x00 0x00 0x00
0x2e34 0x3834 0x01 0x00 0x00 0x00
Recovery ROM Inactive
Image Revision: 4.48
Recovery ROM Active Image
Flags Status: 0x01
LOGICAL DRIVE STATUS:
Logical Drive 1:
Drive Status: OK
Blocks to Rebuild: 0
Blocks Re-mapped:
Spare Status Flags: 0x00
Spare to Replaced Map: See Big Spare to Replace Map:
Media Was Exchanged: No
Cache Failure: No
Expand Failure: 0x00
Unit Flags: 0x00
Big Remap Count: Bus ID Count ID Count ID Count ID Count ID Count
1 4 0007h
Big Drive Failure Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Replacement Drive Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Active Spare Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Spare to Replace Map: No spares have replaced any drives
Big Spare Marked OK Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Logical Drive 2:
Drive Status: OK
Blocks to Rebuild: 0
Blocks Re-mapped:
Spare Status Flags: 0x00
Spare to Replaced Map: See Big Spare to Replace Map:
Media Was Exchanged: No
Cache Failure: No
Expand Failure: 0x00
Unit Flags: 0x00
Big Remap Count: All Counts Zero
Big Drive Failure Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Replacement Drive Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Active Spare Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Spare to Replace Map: No spares have replaced any drives
Big Spare Marked OK Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Logical Drive 3:
Drive Status: OK
Blocks to Rebuild: 0
Blocks Re-mapped:
Spare Status Flags: 0x00
Spare to Replaced Map: See Big Spare to Replace Map:
Media Was Exchanged: No
Cache Failure: No
Expand Failure: 0x00
Unit Flags: 0x00
Big Remap Count: All Counts Zero
Big Drive Failure Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Replacement Drive Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Active Spare Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Spare to Replace Map: No spares have replaced any drives
Big Spare Marked OK Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Logical Drive 4:
Drive Status: Interim recovery (volume functional, but not fault tolerant)
Blocks to Rebuild: 0
Blocks Re-mapped:
Spare Status Flags: 0x00
Spare to Replaced Map: See Big Spare to Replace Map:
Media Was Exchanged: No
Cache Failure: No
Expand Failure: 0x00
Unit Flags: 0x00
Big Remap Count: Bus ID Count ID Count ID Count ID Count ID Count
1 4 0007h
Big Drive Failure Map: 0x0000 0x0020 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Replacement Drive Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Active Spare Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
Big Spare to Replace Map: No spares have replaced any drives
Big Spare Marked OK Map: 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
SCSI Port 2, Drive ID 5
Factory: Serial #, Firmware Rev, and Mfg/Model #:
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 30 31 30 34 00 00 00 00 43 4f 4d 50 ....0104....COMP
41 51 20 42 44 33 30 30 38 39 42 42 41 20 20 20 AQ BD30089BBA
20 20 20 20 00 00 00 00 00 00 00 00 00 00 00 00 ............
00 00 00 00 ....
Since Power: Serial #, Firmware Rev, and Mfg/Model #:
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 ....
Threshold Flags: 0x0003
Serial Number Control: 0x0054
Firmware Revision Control: 0x0248
Mfg/Model Number Control: 0x0268
Factory Since Power Threshold Control
Serv. Time 0000197c 00000000 ffffffff 2184
Read Blks 0000000030afa067 0000000000000000 0108
Hrd Read 00000000 00000000 ffffffff 2184
Rtry Read 00000000 00000000 ffffffff 2184
ECC Read 0000000000000000 0000000000000000 ffffffffffffffff 2188
Write Blks 000000003d702fb6 0000000000000000 0108
Hrd Write 00000000 00000000 ffffffff 2184
Rtry Write 00000000 00000000 ffffffff 2184
Seeks 0000000000000190 0000000000000000 0108
Seek Errs 0000000000000000 0000000000000000 ffffffffffffffff 2188
Spin Cyls 00000001 00000000 ffffffff 2184
Spin Time 0090 0000 ffff 2282
Test 1 ffff 0000 ffff 2a82
Test 2 0004 0000 ffff 2282
Test 3 003b 0000 ffff 2282
Test 4 0074 0000 ffff 2282
Spare Blks ffffffff 00000000 0a04
Re-mapped 00000000 00000000 ffffffff 2584
DRQ Tmots ffff 0000 ffff 2982
Timeouts 0000 0000 ffff 2182
Rebuilds 0001 0000 ffff 2182
Spn Retrs ffff 0000 ffff 2982
Fl Rd Recv 0000 0000 ffff 2182
Fl Wt Recv 0000 0000 ffff 2182
Format Err 0000 0000 ffff 2182
POST Err ffff 0000 ffff 2982
Drv Nt Ry 00000000 00000000 ffffffff 2184
Reallc Abt ffffffff 00000000 ffffffff 2984
IRQ Gltchs ffffffff 00000000 ffffffff 2984
Bus Flts 00000000 00000000 ffffffff 2184
Hot Plgs 00000000 00000000 ffffffff 2184
Tk Rwt Err ffff 0000 ffff 2982
Rmp Wt Err 0000 0000 ffff 2182
Bg Fw Rev 0000000000000000 0000000000000000 0a48
Med Flrs 0000 0000 ffff 2182
Hrdw Errs 0000 0000 ffff 2182
Abt Cmd Fl 0000 0000 ffff 2182
Spn Up Fl 0000 0000 ffff 2182
Bd Tgt Cnt 0000 0000 ffff 2182
Pred Fails 00000000 00000000 ffffffff 2184
DRIVE ERROR LOG:
Error Log Header:
Parameter Length = 0x14
Entry Size = 0x0014
Current Entry = 0x02
Total Errors Logged = 0x00000016
Error Log Data:
SCSI CAM Sense Sense
Stat Stat Key Code Qual Block(Vl) Time Op Info
---- ---- ----- ----- ---- --------- ---- -- ----
00 0e 00 00 00 004479df(0) 0000197c 28 0000
00 0e 00 00 00 0cd1f640(0) 0000197c 2a 0000
00 0e 00 00 00 179ab840(0) 0000197c 28 0000
00 0e 00 00 00 179ab940(0) 0000197c 2a 0000
00 0e 00 00 00 05aee940(0) 0000197c 2a 0000
00 0e 00 00 00 0cd1f540(0) 0000197c 2a 0000
00 0e 00 00 00 05aee9c0(0) 0000197c 2a 0000
00 0e 00 00 00 1fa2fa40(0) 0000197c 2a 0000
00 0e 00 00 00 1c3343c0(0) 0000197c 28 0000
00 0e 00 00 00 0cd1f2c0(0) 0000197c 2a 0000
00 0e 00 00 00 1fb24fc0(0) 0000197c 28 0000
00 0e 00 00 00 1c3344bf(0) 0000197c 28 0000
00 0e 00 00 00 179ab6c0(0) 0000197c 28 0000
00 0e 00 00 00 19655840(0) 0000197c 28 0000
00 0e 00 00 00 80001000(0) 0000197c 12 0000
00 0e 00 00 00 1a52d7c0(0) 0000197c 28 0000
00 0e 00 00 00 0cd1f5c0(0) 0000197c 2a 0000
00 0e 00 00 00 179ab740(0) 0000197c 28 0000
00 0e 00 00 00 0044785f(0) 0000197c 28 0000
00 0e 00 00 00 1a9e3dc0(0) 0000197c 28 0000
SCSI Port 2, Drive ID 5
Drive Model: COMPAQ BD30089BBA
Product Rev: 0104
Serial Number: DA60P9100J8C
Drive Type: 0x00 Parallel SCSI
Block Size: 512 bytes/sector
Total Blocks: 585937500 sectors/disk
Reserved Blocks: 1088 reserved sectors/disk
SCSI Inquiry Bits: 0x3A
Stamped for M&P: no
Last Failure Reason: 0x30 (A drive insertion has been detected)
Phys Drive Flags: 0x04 0x21 0x00 0x00
Wide SCSI transfers Enabled
Asynchronous SCSI Enabled
S.M.A.R.T. Supported
S.M.A.R.T. Disabled
Configured as part of Logical Drive
SCSI LUN: 0
Spi Speed Rules: 0x00000000
Physical Connector: I2 (controller connector attached to drive)
Physical Box on Bus: 1 (number of the physical enclosure in which drive resides)
Physical Bay in Box: 13 (number of the physical drive bay in the enclosure)
SCSI Port 2, Drive ID 5:
RIS Copy 0: Not Available
RIS Copy 1: Not Available
Answer : HP SAN drive fail
i8042prt is relatively simple and created by MS... this driver should never show such BSOD!
Are you using PS/2 keyboard? Could you (just for test) change it to USB one?
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