Question : Dynamics GP 10 SP4 on Windows 2008 Remote Desktop Services

Greetings - I have Windows 2008 R2 Remote Services server with Dynamics GP on it. Half of the time GP boots up just fine...the other half I get the error below. I do not think this error is isolated to GP for I find a lot of applications that have this same issue.

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Faulting application name: Dynamics.exe, version: 10.0.324.0, time stamp: 0x4a39b637
Faulting module name: pngfilt.dll, version: 8.0.7600.16385, time stamp: 0x4a5bdaee
Exception code: 0xc0000005
Fault offset: 0x000010c0
Faulting process id: 0xd88
Faulting application start time: 0x01cb0f2bb42fb73c
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\GP\Dynamics.exe
Faulting module path: C:\Windows\SysWOW64\pngfilt.dll
Report Id: fc8187a8-7b1e-11df-ad76-00155d323c10

Answer : Dynamics GP 10 SP4 on Windows 2008 Remote Desktop Services

Hi,

Yes, the pngfilt.dll file is a component that helps display images, so it is a trade off. To avoid the error, the workaround would require you to give up image display in some applications.

If you need to get it resolved, and if you can confirm other specific apps that have a similar issue when displaying images (IE, Word, etc.), I think you will either need to open a Server 2008 support case with Microsoft (probably not a Dynamics support case), or try to reinstall Server 2008 R2.

It could be as simple as a version issue with that particular DLL, in which case MS may be able to resolve it, or I suppose it could be a combination of multiple files and registry entries, in which case rebuilding the server may be easier.

Thanks,

Steve Endow
Dynamics GP Certified Trainer
Dynamics GP Certified Professional