Question : Arcserve error: E8535 Failed to receive data from the agent

Hello Experts!

We have CA Arcserve backup running.  Currently they fail with the following errors:

E8535 2010-06-24 05:39:19 Failed to receive data from the agent.

CA help suggests to do this:

1. Increase receiving and sending timeout settings from the registry key below.

\\HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Task\Remote

ReceiveTimeOut DWORD 3600

SendTimeOut DWORD 3600

2. Check the status of the network, and the CPU and network utilization of the target machine.

Modify the VSS browse timeout setting.
DWORD registry value for "BrowseVSSTimeOut" in
HKLM\Software\ComputerAssociates\CA ARCserve Backup\ClientAgent\Parameters


I have done both of these but I still have the same issues.  This is occuring on two servers when it backs up some SQL databases.  Its never the same database that it fails on.  I checked the application logs on the servers and this is what i see:

SQLVDI: Loc=SignalAbort. Desc=Client initiates abort. ErrorCode=(0). Process=1196. Thread=2756. Client. Instance=MSSQLSERVER. VD=Global\CA_BAB_MSSQL_1e9fa08_10001_2198718f_DischargeDEV_SQLVDIMemoryName_0.

BackupVirtualDeviceFile::ClearError:  failure on backup device 'CA_BAB_MSSQL_1e9fa08_10001_2198718f_DDev. Operating system error 995(error not found).

3041 :
BACKUP failed to complete the command backup database [DDEV] to virtual_device = N'CA_BAB_MSSQL_1e9fa08_10001_2198718f_DDEV' with blocksize = 65536, buffercount = 1, maxtransfersize = 2097152

SQLVDI: Loc=TriggerAbort. Desc=invoked. ErrorCode=(0). Process=1544. Thread=2668. Server. Instance=MSSQLSERVER. VD=Global\CA_BAB_MSSQL_1e9fa08_10001_2198718f_DischargeDEV_SQLVDIMemoryName_0.

18210 :
BackupVirtualDeviceFile::RequestDurableMedia: Flush failure on backup device 'CA_BAB_MSSQL_1e9fa08_10001_2198718f_DischargeDEV'. Operating system error 995(error not found).


Suggestions?  

thanks in advance.

Answer : Arcserve error: E8535 Failed to receive data from the agent

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