Question : Anyone get Quickbooks errors in the Windows App log but not the program? Intuit says normal

Hi All,

We noticed while troubleshooting a different issue that Quickbooks 2010 Pro throws a bunch of errors in the Windows application log everytime it's run. We spoke with Intuit and they say that if it's not throwing errors in the QB program itself then it's not going to cause a problem and it's a "known issue they are working on."

Anyone else get errors in the application log when running Quickbooks 2010? They say it's not even a Windows 7 thing, but it effects all OS'es. Please see the code snippet below for the errors.

According to QB's knowledgebase and google, if these errors occured in the program it could mean errors in the company files, etc. However, they seem to say (by phone support) if it happens in the windows application log no one cares.

We just want to verify this won't cause corrupted data files or backups?
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When the program is launched, we get three of these in the application log in Windows.  Presumably for all three data files:

Log Name:      Application
Source:        QuickBooks
Date:          6/23/2010 11:56:27 AM
Event ID:      4
Task Category: Error
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Family
Description:
An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="QuickBooks" />
    <EventID Qualifiers="0">4</EventID>
    <Level>2</Level>
    <Task>2</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-23T15:56:27.000000000Z" />
    <EventRecordID>1915</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Family</Computer>
    <Security />
  </System>
  <EventData>
    <Data>QuickBooks</Data>
    <Data>Returning NULL QBWinInstance Handle</Data>
  </EventData>
</Event>
12:40 PM 

This comes up just for being prompted for the name and password, perhaps because it's trying to auto-login?  We always type the password correctly on the first try but still get this error:

: Log Name:      Application
Source:        QuickBooks
Date:          6/23/2010 11:41:16 AM
Event ID:      4
Task Category: Error
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Family
Description:
An unexpected error has occured in "QuickBooks Pro 2010":
Connection Error:Invalid user ID or password
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="QuickBooks" />
    <EventID Qualifiers="0">4</EventID>
    <Level>2</Level>
    <Task>2</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-23T15:41:16.000000000Z" />
    <EventRecordID>1899</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Family</Computer>
    <Security />
  </System>
  <EventData>
    <Data>QuickBooks Pro 2010</Data>
    <Data>Connection Error:Invalid user ID or password</Data>
  </EventData>
</Event>
12:40 PM 

The invalid password error immediatly throws these errors

: Log Name:      Application
Source:        QuickBooks
Date:          6/23/2010 11:41:16 AM
Event ID:      4
Task Category: Error
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Family
Description:
An unexpected error has occured in "QuickBooks Pro 2010":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=C:\Users\ Family\Documents\Quickbooks Company Files\Company Files\ & Associates, PA.qbw;ENG=QB_data_engine_20;DBN=af52c8fe346843378369af927ec4ea7e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="QuickBooks" />
    <EventID Qualifiers="0">4</EventID>
    <Level>2</Level>
    <Task>2</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-23T15:41:16.000000000Z" />
    <EventRecordID>1900</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Family</Computer>
    <Security />
  </System>
  <EventData>
    <Data>QuickBooks Pro 2010</Data>
    <Data>Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=C:\Users\ Family\Documents\Quickbooks Company Files\Company Files\ &amp; Associates, PA.qbw;ENG=QB_data_engine_20;DBN=af52c8fe346843378369af927ec4ea7e</Data>
  </EventData>
</Event>


And this one . . . 

: Log Name:      Application
Source:        QuickBooks
Date:          6/23/2010 11:41:16 AM
Event ID:      4
Task Category: Error
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Family
Description:
An unexpected error has occured in "QuickBooks Pro 2010":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="QuickBooks" />
    <EventID Qualifiers="0">4</EventID>
    <Level>2</Level>
    <Task>2</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-23T15:41:16.000000000Z" />
    <EventRecordID>1901</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Family</Computer>
    <Security />
  </System>
  <EventData>
    <Data>QuickBooks Pro 2010</Data>
    <Data>DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'</Data>
  </EventData>
</Event>


This pops up:


: Log Name:      Application
Source:        QuickBooks
Date:          6/23/2010 11:55:18 AM
Event ID:      4
Task Category: Error
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Family
Description:
An unexpected error has occured in "QuickBooks Pro 2010":
InitSystem returned non success HRESULT 0x8004050e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="QuickBooks" />
    <EventID Qualifiers="0">4</EventID>
    <Level>2</Level>
    <Task>2</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-23T15:55:18.000000000Z" />
    <EventRecordID>1908</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Family</Computer>
    <Security />
  </System>
  <EventData>
    <Data>QuickBooks Pro 2010</Data>
    <Data>InitSystem returned non success HRESULT 0x8004050e</Data>
  </EventData>
</Event>
12:41 PM 

And finally when closing the program, it throws both of these errors, one from Quickbooks and two from Windows showing the app (quickbooks) crashed:

: Log Name:      Application
Source:        Application Error
Date:          6/23/2010 11:55:36 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Family
Description:
Faulting application name: qbw32.exe, version: 20.0.4007.807, time stamp: 0x4bf2a760
Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdac7
Exception code: 0xc0000005
Fault offset: 0x0002f2c2
Faulting process id: 0x1c8
Faulting application start time: 0x01cb12ea7e98b198
Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2010\qbw32.exe
Faulting module path: C:\Windows\syswow64\ole32.dll
Report Id: c2c43ecf-7edf-11df-95e6-002564ee93fd
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-23T15:55:36.000000000Z" />
    <EventRecordID>1912</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Family</Computer>
    <Security />
  </System>
  <EventData>
    <Data>qbw32.exe</Data>
    <Data>20.0.4007.807</Data>
    <Data>4bf2a760</Data>
    <Data>ole32.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bdac7</Data>
    <Data>c0000005</Data>
    <Data>0002f2c2</Data>
    <Data>1c8</Data>
    <Data>01cb12ea7e98b198</Data>
    <Data>C:\Program Files (x86)\Intuit\QuickBooks 2010\qbw32.exe</Data>
    <Data>C:\Windows\syswow64\ole32.dll</Data>
    <Data>c2c43ecf-7edf-11df-95e6-002564ee93fd</Data>
  </EventData>
</Event>

Windows error:

 Log Name:      Application
Source:        Windows Error Reporting
Date:          6/23/2010 11:55:44 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Family
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: qbw32.exe
P2: 20.0.4007.807
P3: 4bf2a760
P4: ole32.dll
P5: 6.1.7600.16385
P6: 4a5bdac7
P7: c0000005
P8: 0002f2c2
P9: 
P10: 

Attached files:
C:\Users\ Family\AppData\Local\Temp\WER94B9.tmp.appcompat.txt
C:\Users\ Family\AppData\Local\Temp\WER9EC8.tmp.WERInternalMetadata.xml
C:\Users\ Family\AppData\Local\Temp\WER9ED9.tmp.hdmp
C:\Users\ Family\AppData\Local\Temp\WERB0D4.tmp.mdmp

These files may be available here:
C:\Users\ Family\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_qbw32.exe_39d1eb235719d9811eb0b484fa1972d177c113d3_cab_1216b1ab

Analysis symbol: 
Rechecking for solution: 0
Report Id: c2c43ecf-7edf-11df-95e6-002564ee93fd
Report Status: 4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-23T15:55:44.000000000Z" />
    <EventRecordID>1913</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Family</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>qbw32.exe</Data>
    <Data>20.0.4007.807</Data>
    <Data>4bf2a760</Data>
    <Data>ole32.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bdac7</Data>
    <Data>c0000005</Data>
    <Data>0002f2c2</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\ Family\AppData\Local\Temp\WER94B9.tmp.appcompat.txt
C:\Users\ Family\AppData\Local\Temp\WER9EC8.tmp.WERInternalMetadata.xml
C:\Users\ Family\AppData\Local\Temp\WER9ED9.tmp.hdmp
C:\Users\ Family\AppData\Local\Temp\WERB0D4.tmp.mdmp</Data>
    <Data>C:\Users\ Family\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_qbw32.exe_39d1eb235719d9811eb0b484fa1972d177c113d3_cab_1216b1ab</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>c2c43ecf-7edf-11df-95e6-002564ee93fd</Data>
    <Data>4</Data>
  </EventData>
</Event>
12:41 PM 

Second Windows Error Log Name:      Application
Source:        Windows Error Reporting
Date:          6/23/2010 11:55:58 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Family
Description:
Fault bucket 1882313133, type 1
Event Name: APPCRASH
Response: http://oca.microsoft.com/resredir.aspx?SID=114&iBucketTable=1&iBucket=1882313133
Cab Id: 0

Problem signature:
P1: qbw32.exe
P2: 20.0.4007.807
P3: 4bf2a760
P4: ole32.dll
P5: 6.1.7600.16385
P6: 4a5bdac7
P7: c0000005
P8: 0002f2c2
P9: 
P10: 

Attached files:
C:\Users\ Family\AppData\Local\Temp\WER94B9.tmp.appcompat.txt
C:\Users\ Family\AppData\Local\Temp\WER9EC8.tmp.WERInternalMetadata.xml
C:\Users\ Family\AppData\Local\Temp\WER9ED9.tmp.hdmp
C:\Users\ Family\AppData\Local\Temp\WERB0D4.tmp.mdmp

These files may be available here:
C:\Users\ Family\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_qbw32.exe_39d1eb235719d9811eb0b484fa1972d177c113d3_0f92e8f1

Analysis symbol: 
Rechecking for solution: 0
Report Id: c2c43ecf-7edf-11df-95e6-002564ee93fd
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-23T15:55:58.000000000Z" />
    <EventRecordID>1914</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Family</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1882313133</Data>
    <Data>1</Data>
    <Data>APPCRASH</Data>
    <Data>http://oca.microsoft.com/resredir.aspx?SID=114&amp;iBucketTable=1&amp;iBucket=1882313133</Data>
    <Data>0</Data>
    <Data>qbw32.exe</Data>
    <Data>20.0.4007.807</Data>
    <Data>4bf2a760</Data>
    <Data>ole32.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bdac7</Data>
    <Data>c0000005</Data>
    <Data>0002f2c2</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\ Family\AppData\Local\Temp\WER94B9.tmp.appcompat.txt
C:\Users\ Family\AppData\Local\Temp\WER9EC8.tmp.WERInternalMetadata.xml
C:\Users\ Family\AppData\Local\Temp\WER9ED9.tmp.hdmp
C:\Users\ Family\AppData\Local\Temp\WERB0D4.tmp.mdmp</Data>
    <Data>C:\Users\ Family\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_qbw32.exe_39d1eb235719d9811eb0b484fa1972d177c113d3_0f92e8f1</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>c2c43ecf-7edf-11df-95e6-002564ee93fd</Data>
    <Data>0</Data>
  </EventData>
</Event>
Answer : Anyone get Quickbooks errors in the Windows App log but not the program? Intuit says normal

This has been an on going issue for years. (I worked tier 2 tech support and my husband work tier 3 with PD) It's nothing to worry about. It is "false reporting" and doesn't mean anything. If you're not getting an error in you file, there is no reason to even check the Windows App log. (Even if you are getting an error in your file 98% of tech support can't do anything with Window errors.)
