Question : Asterisk+Polycom: Program a key on polycom to transfer-to or conference-in a specific extension

hello experts,

we are using polycom soundpoint ip550, connected by SIP to an asterisk 1.6 PBX.
a group of several people is often time doing the very same thing hundred of times per day: transfering a call to one particular extension. the way they are doing this with the polycom phones is:
1) place or receive a call
2) talk to the person, and decide the transfer is required
3) press the " transfer"  soft-key
4) dial the extension number
5) press the "transfer"  soft-key again

or

1) place or receive a call
2) talk to the person, and decide a conference is required
3) press the "conference"  soft-key
4) dial the extension number
5) press the "conference"  soft-key again

for these folks, we want to have a button on the polycom that will automate steps 3,4,5 ; for either the transfer or the conference scenario.

any help will be greatly appreciated

thanks

Answer : Asterisk+Polycom: Program a key on polycom to transfer-to or conference-in a specific extension

Kim,

Sorry for the delay. Below is a sample of code you can use. If you want to hard-code the extension you are transferring to, replace the user input prompt string $P1N3$ with the extension number.

Let us know how it works for you.

 <efk>
      <version efk.version="2" />
      <efklist
        efk.efklist.4.mname="fastxfer"
        efk.efklist.4.label="Fast Transfer"
        efk.efklist.4.status="1"
        efk.efklist.4.action.string="$P1N3$$Trefer$"
      />
      <efkprompt
        efk.efkprompt.1.status="1"
        efk.efkprompt.1.label="To: "
        efk.efkprompt.1.userfeedback="visible"
        efk.efkprompt.1.type="numeric"
      />
   </efk>
   <softkey
     softkey.5.label="FastXfer"
     softkey.5.action="!fastxfer"
     softkey.5.enable="1"
     softkey.5.precede="1"
     softkey.5.use.idle="0"
     softkey.5.use.active="1"
     softkey.5.use.alerting=""
     softkey.5.use.dialtone=""
     softkey.5.use.proceeding=""
     softkey.5.use.setup=""
     softkey.5.use.hold="1"
     softkey.feature.newcall="1"
     softkey.feature.endcall="1"
     softkey.feature.split="1"
     softkey.feature.join="1"
     softkey.feature.forward="1"
     softkey.feature.directories=""
     softkey.feature.callers=""
     softkey.feature.mystatus="1"
     softkey.feature.buddies="1"
     softkey.feature.basicCallManagement.redundant="0"
   />