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Question : Exchange 2010 mailbox move and activesync issue
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We are in the process of moving mailboxes from our Exchange 2003 server to our new Exchange 2010 server. Activesync was working before I moved my mailbox across onto the new 2010 server. Since then I cannot sync the mobile device. I have tried removing the settings from the device and reloading them with no success.
On the device I get the following message Exchange Activesync encoutnered a temporary error. If this condition persists please contact your Exchange Administrator
Support code 0x86000C0A.
When I run the Exchange remote connectivity analyser I get the error listed below which points me to http://technet.microsoft.com/en-gb/library/dd439375(EXCHG.80).aspx which is related to Exchange 2003 and forms based authentication. As the mailbox is now on exhcange 2010 I do not know what to do.
ExRCA is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Test Steps
Attempting to resolve the host name mail.gallowglass.co.uk in DNS.
Host successfully resolved
Additional Details
IP(s) returned: 195.2.131.46
Testing TCP Port 443 on host mail.gallowglass.co.uk to ensure it is listening and open.
The port was opened successfully.
ExRCA is testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
The certificate name is being validated.
Successfully validated the certificate name
Additional Details
Found hostname mail.gallowglass.co.uk in Certificate Subject Alternative Name entry
Validating certificate trust for Windows Mobile Devices
The certificate is trusted and all certificates are present in the chain.
Additional Details
Certificate is trusted for Windows Mobile 5 and Later platforms. Root = CN=Entrust.net Secure Server Certification Authority, OU=(c) 1999 Entrust.net Limited, OU=www.entrust.net/CPS incorp. by ref. (limits liab.), O=Entrust.net, C=US
The certificate date is being confirmed to ensure the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
Certificate is valid: NotBefore = 5/22/2010 12:00:00 AM, NotAfter = 5/26/2011 11:59:59 PM"
The IIS configuration is being checked for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates not configured.
Testing Http Authentication Methods for URL https://mail.gallowglass.co.uk/Microsoft-Server-Activesync/
The HTTP authentication methods are correct.
Additional Details
Found all expected authentication methods and no disallowed methods. Methods Found: Basic
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the ActiveSync session
Test Steps
ExRCA is attempting to send the OPTIONS command to the server.
OPTIONS response was successfully received and is valid
Additional Details
Headers received: Allow: OPTIONS,POST
MS-Server-ActiveSync: 14.0
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
Public: OPTIONS,POST
Content-Length: 0
Cache-Control: private
Date: Mon, 24 May 2010 20:18:08 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET
ExRCA is attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
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Answer : Exchange 2010 mailbox move and activesync issue
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