Question : digital sender 9100c, sent fine before, now doesnt

we had to reinstall gfi faxmaker, and now our hp digital senders dont work.

i know very little about hpds's, this is for a client of mine

i do know they are pulling from the central address book manager (hp software running on a pc)

the people load documents, press "fax" and pick a name.  the names have phone numbers.  they hit send, and it looks physically correct but electronically it does nothing.

maybe my smtp sink or something - dont know, looking for ideas here.

if i use outlook to send an email to [email protected], it goes out the phone line properly.
if i send a fax to their fax number, it receives and gets routed by OCR properly
so at least GFI faxmaker is apparently working...

thoughts?

Answer : digital sender 9100c, sent fine before, now doesnt

the phone number in address book has to be configured to some IP Address.
Desktop MFC scan centers dont dial out.

If 9100C has some kinda setting where after you scan / print - it pops-up at the workstation >> then it's definitely by IP Address.
i'd start by looking at the numbers / properties.

Going to the workstation and checking if there is any "desktop software"  configured to receive from 9100C
Also try to setup a workstation with the 9100C installer software and see if it can auto-detect 9100C

Disable firewall and try that.

Let me know how this goes.