Question : Windows 7 domain User cannot connect to outlook-exchange

Hi

Due to a user name change on the PC or Server or both, a user can no longer connect to MS Exchange 2008 from Outlook 2007.  She now gets the attached error when logging into exchange from Outlook.

The user is defined on the server as user Ebrandes, and the Ebrandes mailbox exists and is populated.

The local user account is Elianna, and the account is populated locally, including the user data and the offline outlook files

The user's actual name is Eliana

I would like to:
A) successfully create a local account called Eliana (note 1 'n', her real name)
B) Associate with the Eliana account the data stored under the local account  Elianna (note 2 'n's)
C) Successfully associate the local user Eliana with the domain user Ebrandes to leverage the Ebrandes domain resources (Exchange, shares, etc)

I need to know what I need to  do to straighted out this mess.  If there is any more info you need, please advise.

Thanks so much for the assist!  

Mark

Elianaemail.doc (124 KB) (File Type Details) 

This is a screenshot of the error that occurs when attempting to connect to exchange when the user opens Outlook

Answer : Windows 7 domain User cannot connect to outlook-exchange

Hi Mark -

Make sure I'm following to the end goal:
you want to leverage the permissions and exchange mailbox of Schneiderstone\Ebrandes and access the data within Eliana-PC\Elianna.

I'm also making the assumption that Eliana's full name is Eliana Brandes and ebrandes is her domain account.

I'd recommend
1. Making the Schneiderstone\Ebrandes account her primary account
2. Point it to the profile information in Eliana-PC\Elianna
3. Create a new outlook profile and sync it with the exchange server

While I haven't done this in windows 7, I had to do this in XP-pro 10+ times for a company when we migrated them from a workgroup to a domain.

How to accomplish (let me know if you need more details)

Moving local user account to a domain account
Here is an easy way to do this (tried and tested)

Make a note of the profile that you want to keep (ie c:\documents and settings\profileyouwanttokeep)

Join them to the domain (you have already done this)
Log them in under their domain account then log off
Log on as Administrator (of the domain) and add the domain user to the local administrators group.

Go into Regedit and go to;-

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

an you will see a lot of keys starting with S-1-5- etc.

If you browse through them you will dind these are the profiles stored on the PC.
Look for the the 'Profileimagepath' line and find the one with the profile you want to keep. Copy the entry and paste it over the new domain users account in the same field (ie c:\documents and settings\newdomainuser.domain)

Log off and log back on as the the new domain user and you will have all the same settings desktop etc.

All you are doing basically is tricking the computer to use the original profile. The domain user MUST have the permissions set though.

Create a new outlook profile
Login as Schneiderstone\Ebrandes
in control panel open "mail"
Create a new profile
Add the exchange account / follow the wizard
back in the profile screen - choose "always use this profile" and choose your newly configured profile.
Open up outlook & check your handy work

If, when you are following this process and configuring the outlook email client you get stuck with it always asking for the user credentials when you are trying to validate the server and the username - try this:

Go to "more Settings" ---> "Security" and Uncheck "encrypt..." and change Logon network security to "Password authentication (NTLM)"

Then try to Check Name again.

Hope this helps.
Dylan