Question : Cant open certain folders (Spam) - A problem occurred while trying to use your mailbox. Please contact technical support for your organization.

Have only 1 user having an issue with their Spam and Suspected Spam folder.  User ONLY uses OWA for access (no outlook client).  You click the Spam folder, see the contents then click the email and it gives the error message a problem occurred while trying to use your mailbox.
I tried the inherit permissions button (it was already checked)
I also tried the fix owa

Below are the details:

Request
Url: https://mail.companyname.com:443/owa/forms/basic/BasicReadMessage.aspx?ae=Item&t=IPM.Note&id=RgAAAABVQye2BtKiSKbrdfyEr5z0BwBQIm1mkGkXS7EqvDjbtQtkAJ%2fcHeOHAABQIm1mkGkXS7EqvDjbtQtkAKevQ%2bt3AAAJ
User host address: 1.2.3.4
User: jane smith
EX Address: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=jsmith
SMTP Address: [email protected]
OWA version: 8.1.436.0
Mailbox server: servername.domain.local

Exception
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: Could not get properties.

Call stack
Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(PropertyDefinition[] properties, Boolean forceReload)
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties, Boolean canSaveOrDisposeMapiProp)
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties)
Microsoft.Exchange.Data.Storage.Item.InternalBindItem(StoreSession session, StoreObjectId itemId, Byte[] changeKey, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad)
Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad)
Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, PropertyDefinition[] allPropsToLoad)
Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItem[T](StoreSession storeSession, StoreId storeId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItem[T](UserContext userContext, StoreId storeId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Basic.OwaForm.Initialize[T](Boolean itemRequired, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Basic.OwaForm.Initialize[T](PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Basic.ReadMessage.OnLoad(EventArgs e)
System.Web.UI.Control.LoadRecursive()
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionCallFailed
Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80040050, ec=-2147221424) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=478] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=913][latency=8296] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenMessage [3] Lid: 27962 ROP: ropGetPropsSpecific [7] Lid: 17082 ROP Error: 0x80040050 Lid: 26465 Lid: 21921 StoreEc: 0x80040050 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 1238 Remote Context Overflow Lid: 65193 Lid: 16668 Lid: 18161 StoreEc: 0x50 Lid: 21970 StoreEc: 0x50 PropTag: 0x66590103 Lid: 11764 StoreEc: 0x50 Lid: 6497 StoreEc: 0x50 Lid: 63313 Lid: 4659 StoreEc: 0x50 Lid: 21554 Lid: 7124 StoreEc: 0x50 PropTag: 0x66590102 Lid: 17465 Lid: 5076 StoreEc: 0x50 PropTag: 0x66590102 Lid: 28737 Lid: 7540 StoreEc: 0x50 PropTag: 0x66590102 Lid: 12413 StoreEc: 0x80040050 Lid: 33961 Lid: 7763 StoreEc: 0x80040050 Lid: 34377 Lid: 55881 StoreEc: 0x80040050 Lid: 27676 Lid: 23580 Lid: 6995 StoreEc: 0x80040050 Lid: 36537 Lid: 5587 StoreEc: 0x80040050 Lid: 65193 Lid: 5203 StoreEc: 0x80040050 Lid: 5257 StoreEc: 0x80040050 Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x80040050 Lid: 20385 Lid: 28577 StoreEc: 0x80040050 Lid: 32001 Lid: 29953 StoreEc: 0x80040050

Call stack
Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
Microsoft.Mapi.MapiProp.GetProps(PropTag[] propTagsRequested)
Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)

Answer : Cant open certain folders (Spam) - A problem occurred while trying to use your mailbox. Please contact technical support for your organization.

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