Hi all,
I found out what the cause of the issue was, it is quite interesting:
I had assigned the user (in AD) a specific IP in the Remote Access tab - this was to enable the user to always have the same IP when connecting through the VPN - I could then map a drive to the user's device when they connect to the VPN). However this IP was within the scope that was used by the DHCP. Therefore when a new user looked for an IP from the DHCP they could have been (and were in one instance) assigned the same IP as the user that already had its IP reserved in AD through Remote Access - this seems to be because DHCP does not integrate with Remote Access for some reason.
So, the solution was to assign an IP that is outside the scope within the DHCP to the user.
Many thanks for all your input.
What is the fairest way of allocating the points?
B.