Question : Computer restarted itself twice, event logs attached. Windows 7 Pro

Hi All,

We have a brand new desktop that has restarted itself twice in the past two weeks (since it was first plugged in two weeks ago). The event logs show an unexpected shutdown and the critical kernal error, but no information on memory dumps, conflcits, etc. We have set Windows 7 to not auto-restart if it happens again, but can anyone shed any light on the logs? Presumably there would be more information in the bug report if it was Windows related, correct? Both events are below

Thanks

         
           
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          System
Source:        Microsoft-Windows-Kernel-Power
Date:          6/20/2010 5:39:21 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      DevendorfFamily
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2010-06-20T21:39:21.894413000Z" />
    <EventRecordID>4749</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>DevendorfFamily</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>



System
Source:        EventLog
Date:          6/20/2010 5:39:33 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DevendorfFamily
Description:
The previous system shutdown at 5:37:39 PM on ¿6/¿20/¿2010 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-20T21:39:33.000000000Z" />
    <EventRecordID>4745</EventRecordID>
    <Channel>System</Channel>
    <Computer>DevendorfFamily</Computer>
    <Security />
  </System>
  <EventData>
    <Data>5:37:39 PM</Data>
    <Data>¿6/¿20/¿2010</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>70373</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DA070600000014001100250027000502DA070600000014001500250027000502600900003C000000010000006009000000000000B00400000100000057590200</Binary>
  </EventData>
</Event>

           
         

Question : Computer restarted itself twice, event logs attached. Windows 7 Pro

Answer : Computer restarted itself twice, event logs attached. Windows 7 Pro

You may want to do a hardware diagnostic on the machine and Malware scan. Have either been done already?