Question : sbs 2003 server cannot receive email


i have a customer who had an issue in sbs (unrelated to email) .. they proceeded to change some settings in iis and maybe in other places a s well... i cant be sure!!!!!!!!!!!

since this was done they oas t access to owa (interally and externally)and alos cannot receive email.  

whne they went in to webmail they got a blsn page with a timeout messgae.  i managed to get this back buy comparing settings with another server and now the owa login page appears but i cannot actually login (the username and password are correct)

regarfing actaully receiving email, i can telnet to the server on port 25 both internally and when i send en email in to the customer i will get a boune back after a few minutes ... i have pasrted a bounceback i receive when using gmail to send a test..

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.1.1 <[email protected]>: Recipient address rejected: User unknown (state 14).

any ideas what i migth need to change back?



Answer : sbs 2003 server cannot receive email

Sugar CRM stack installer ?
Sugar CRM has 2 stack installers - one with Apache - the second one with IIS

which one are you running ?

Do this

go to


Expand Server_name
- websites
- Under Default Website >> are there any other entries like Sugar CRM ?

Also check the application pool above.

then you can go ahead and reset IIS with metabase explorer.

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