Question : User activity in Sage CRM

Guys,
Is there any way I can trace user activity in Sage CRM v5.8 (Sql2005).
What I need to know is all activity of User Id 125 on 20th July 2010 from 9:00 am to 11:45am.
All activity means what he did with the records like update, delete or particular one company record.
Any help would be much appreciable.

Many thanks
Vijay

Answer : User activity in Sage CRM

It depends on what level you want. If you want to know all edits that are made and what they did, you won't get that without turning SQL logging upto 5. Obviously this needs to be done before you want to monitor the user and also, this generates some rather large log files so you don't want this on for long.

If you just want to know what records in the system where they were the last person to edit them, you need to state which tables you're interested in. You can do a select from the company table, address, phone, communication (via the comm_link table, cases, opportunity, quotes, orders to see where their user ID is in the updateddate column.

Out of the box, Sage CRM provides no record level audit feature. There is a Journal table although I'm not sure if it was in 5.8 as we have no customers on that version now as it is way out of date. I think with 5.8 you're only option is the SQL logging but that is no use if you needed it yesterday.

Lee
Random Solutions  
 
programming4us programming4us