Question : Whats the easiest and hopefully no cost way of accessing a users laptop remotely for technical support.

I'm referring to sales people who are in differnet places often and who often dont have access to router settings etc.  In the past I've used logmein.com but would rather not incurring per user charges. Thanks.

Answer : Whats the easiest and hopefully no cost way of accessing a users laptop remotely for technical support.

This has the steps if your using sql server 2008...

http://www.mssqltips.com/tip.asp?tip=1709