Question : Intranet Website Address

Currently I have a helpdesk portal that users can type in http://servername and it takes them to the portal. I want them to be able to type one of several words into the browser and DNS redirects them to the helpdesk server. So for instance they type "help" into the address bar and immediately are redirected to http://servername for the helpdesk portal. Any help?

Answer : Intranet Website Address

From your primary DNS server, you can create a CNAME entry in your forward DNS zone, and redirect it to the current DNS name. After you make this change make sure you refresh your DNS on the local computer you are trying to resolve the new name with. Let me know if you want more specifics on how to do this.