Question : How do I clear memory on an HP LaserJet M2727nf

The total memory is 64 MB. The available memory is 37.47 MB. The user is having trouble sending faxes (multi pages from the glass) and receiving faxes and receives memory errors on the printer's display.

I have turned Reprint faxes OFF
I have deleted faxes from memory using Setup on the display panel
I tried to print faxes in memory and there were no faxes to print
I have turned the printer off and on
The configuration page still shows the same 37.47 MB of memory available

Faxes are not set to be received by the computer

There is 1 empty DIMM slot available so I can purchase additional memory and it may help in sending faxes, but I would like to understand why over half of the current available memory is in use.According to documentation about "fax memory full canceling recv." is not resolved by adding DIMM

I have attached the configuration report - as I menioned earlier I did change the setting for Reprint Faxes to OFF.

Attachments:

Scan-Doc0001.pdf (930 KB) (File Type Details) 

configuration report

Answer : How do I clear memory on an HP LaserJet M2727nf

When laser printers power up, they need to set aside memory for a bit-mapped page at the highest printer resolution, typically 600 dpi. If the printer can duplex, it will set aside memory for 2 pages. That is where most of the disappearing memory goes. More memory is also set aside for various other things like input buffers, etc.

When sending multi-page faxes the printer will also store those in memory before it dials.

You say you got the message "fax memory full canceling recv." That seems to imply that the memory for incoming faxes is full, perhaps because a lot of faxes were received while the printer was out of paper.