Question : Internet Monitoring Reporting software Sonicwall

I have ViewPoint Internet Reporting software (using Sonicwall TZ200) installed on a server. At the beginning it looked like great software with Web Usage features such as Web Usage per User, Top Users and so on. It gives you a good overall picture; however, you I tried to break information down to who-where- and how long, it returns unclear and strange results. For example;
You can see that this IP (computers are configured statically) consumed 200 megs from c.youtube.com Today (just a date). Then, from what I can see, you can generate a report by user, add full url field and specify that this URL contains youtube.
In return I would get URLs with no youtube in them, sometimes with google in them. I understand that google owns youtube but how can I use this information to get somewhat clear picture. Another problem is that it would show total Browsing time for user e.g 50 min, but then when you look at individual sites and add times (most of them have less then 3 seconds per Domain…strange) it is not even close to the Total Browsing time.
It has been frustrated and time waiting experience.
Any help would be appreciated.
 

Answer : Internet Monitoring Reporting software Sonicwall

Sorry for the delayed response.  I'd been monitoring this question to see if other responded.

I've used ViewPoint quite a bit.  I really only use it for website access and less for the duration.  I've found bandwidth utilization to be useful as well.

Website access can be confusing.  What I've discovered is that when accessing a main site, subsequent sites are accessed, creating confusion of where they were actually visiting.  However, looking at trends over time the real websites will eventually emerge.

What I have found since is my clients not only want to know WHERE their clients go, but CONTROL where they go.  The sonicwall doesn't do whitelists very well.  We've opted to utilize CCProxy.  We require the users to login when launching IE.  CCProxy syncs with active directory, so we get a good account of who goes where.  CCProxy does a little better job of reporting website access.

Anyway, those are my 2 cents worth.