Question : Virtual Data Recovery Error

Hi,

I am getting this error when creating a VDR backup on a Windows 2003 Server. Other VM server works just fine. However, for this server I am getting this error message:

5/24/2010 5:31:09 AM: Normal backup using Backup Job 1
5/24/2010 5:31:12 AM: Failed to create snapshot for 'servername', error -3960 ( cannot quiesce virtual machine)
5/24/2010 5:31:12 AM: Task incomplete

Anybody have any idea what this error ID meant?

Thank you.

Collin

Answer : Virtual Data Recovery Error

I think I resolved the issue. I manually uninstall the VM tool from the VM Server completely and re-install (for the 3rd time). But this time it install all necessary services and now its working fine. Thanks for  the help.