Question : HP Dataprotector error "Automatic DR information could not be collected"

Hey,

I'm using HPs backup solution DataProtector 6.1 for Disaster Recovery (DR). I'm using their EADR (Enhanced Automated DR) solution which collects system data during the full backup, from which you make a bootable ISO from whcih to recover the system.

Everything works beautifully, except on our vmware centervSphere-prod. where I'm getting the following errors. The log (also listed below) seems to indicate it's something to do with the sptd.sys file for virtual CD creation.

The confusing point is; the disaster recovery collection (the part that's failing) is not at all involved with tghe ISo image creation. That ocurrs manually AFTER the DR data collection.

Both the DP server and the vsphere-prod server are Windows servers.
Here are the errors and logs.
 
--->START ERROR,-----
[Minor] From: [email protected]m "bl465g5f.hpccc.com [/CONFIGURATION]"  Time: 5/14/2010 11:42:42 AM
[81:145]  
      Automatic DR information could not be collected.
       Aborting the collecting of system recovery data.
 
[Minor] From: [email protected]m "bl465g5f.hpccc.com [/CONFIGURATION]"  Time: 5/14/2010 11:42:42 AM
[81:141]        \SystemRecoveryData
      Cannot export configuration object: (Unknown internal error.) => backup incomplete.
-----.END ERROR<-----

---->START LOG SEGMENT <------
...
20100503T211147 INFO  svclist  Keyboard layout (US).
20100503T211147 INFO  svclist  Keyboard layout: 00000409, KBDUS.DLL, C:\WINDOWS\system32\KBDUS.DLL
20100503T211147 WARN  svclist  Input method file not registered.
20100503T211151 FATAL utility  EXCEPTION at src\utility\uos.cpp(128):
20100503T211151 FATAL utility  class drm::system_error(32): Function 'util::open('C:\WINDOWS\system32\drivers\sptd.sys')' - fstream creation failed.
*** Stack traceback:
***  13: class boost::shared_ptr<class std::basic_fstream<char,struct std::char_traits<char> > > __cdecl drm::util::open(const class drm::upath &,int) -- src\utility\uos.cpp(120)
***  12: void __thiscall drm::zipfile::zip_impl::add_file(const class drm::upath &,const class drm::upath &) -- src\zipfile\zipfile.cpp(630)
***  11: void __thiscall drm::archive::store_minios(const class drm::upath &,const class drm::upath &) const -- src\core\rset.cpp(201)
***  10: void __thiscall drm::recovery_set::archive_store_minios(const class drm::upath &,const class drm::upath &) const -- src\core\rset.cpp(548)
***   9: void __thiscall drm::filename_dict::save_files(const class boost::shared_ptr<class drm::recovery_set>) -- src\core\filelist.cpp(391)
***   8: void __thiscall drm::`anonymous-namespace'::mkrset::save_system_files(void) -- src\coolie\mkrset.cpp(1273)
***   7: class boost::shared_ptr<class drm::recovery_set> __thiscall drm::`anonymous-namespace'::mkrset::prepare_drm(void) -- src\coolie\mkrset.cpp(1372)
***   6: class boost::shared_ptr<class drm::recovery_set> __cdecl drm::prepare_recovery_set(class boost::shared_ptr<class drm::recovery_info>,const class drm::upath &) -- src\coolie\mkrset.cpp(1466)
***   5: void __thiscall drm::`anonymous-namespace'::rs_create_api::operator ()(class drm::command::command_data &) -- src\coolie\coolieapi.cpp(970)
***   4: void __thiscall drm::command_manager::handle_command(class drm::command::command_data &) -- src\core\cmdmgr.cpp(46)
***   3: bool __cdecl drm::`anonymous-namespace'::handle_command(class drm::`anonymous-namespace'::api_manager &,class drm::command::command_data &) -- src\coolie\coolieapi.cpp(1236)
***   2: void __cdecl drm::coolie_interactive(void) -- src\coolie\coolieapi.cpp(1286)
***   1: void __cdecl drm::coolie(int,char *[]) -- src\coolie\coolie.cpp(173)
***   0: int __cdecl wmain(int,wchar_t *[]) -- src\coolie\coolie.cpp(276)
20100503T211151 INFO  command  Result: DRM(-6):SYS(32) ()
20100503T211151 INFO  command  Command: ri_close (1)
20100503T211151 INFO  command  Result: DRM(0):SYS(0) ()
---->END ENTIRE LOG<----

Thanks!

Answer : HP Dataprotector error "Automatic DR information could not be collected"

Do you have Daemon Tools installed? An HP document for their OpenView product on page 13 of 18 says that Daemon Tools will use that .sys file and lock it exclusively, causing the backup to fail. You can read it here: http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01120421/c01120421.pdf   on page 13.

Hope that helps!