Question : Install Problem with Verizon PC770 2-in-1 PC Card and ExpressCard

Currently I'm trying to install a PC770 air card in a Dell Latitude E5400 running XP SP3 and having some problems. I am using the ExpressCard in the PC Card adapter.

I have since updated the BIOS and chipset drivers on the E5400 so those are up to date. I will say that this card works fine in another laptop when tested so it appears to be a problem on the laptop.

I have been able to plug the device into the slot, the solid green light is on. The install runs perfectly (at least it appears that way). Drivers look like they install, and the VZAccess Manager installs without a hitch.

However, when I open the Access Manager, it will either say "powering on" or "configuring device" down at the bottom under the name PC770 for a second or two...then just drops to "Device not inserted." I can push the Detect Device button as well, and it does the same thing.

When I look in Device Manager, I see the modem in there (Novatel Wireless Modem). I can even query the modem in the properties and everything looks okay. What doesn't look okay is that under "Other Devices" it has THREE "Data Interface" listings as yellow question marks. When I remove the card, they go away. When I plug it back in, they come back.

Anybody have any ideas??

 

vzwpc770.jpg (39 KB) (File Type Details) 

PC770 2-in-1

Answer : Install Problem with Verizon PC770 2-in-1 PC Card and ExpressCard

Never received any responses, but that's okay. I have since figured the problem out.

While I thought the only drivers were contained in the self-executing file upon the device itself, that was not the case. When it installed, unbeknown to me, it installed a "\program files\Novatel Wireless Modem\Drivers" folder.

Now on other laptops, it went ahead and installed the correct devices for all items and I never even knew of the folder. For whatever reason, on this particular laptop I have, it did not install completely. But, once I found that folder, it was a simple matter of going into Device Manager, clicking on "update driver" on each of the "Data Interface" listings under Other Devices, and pointing it to search in the Novatel driver folder.

After that, it was smooth sailing and everything worked as it should.