Question : out of office assistant not forwarding

i have a user who has their out of office assistant turned on with a rule created to forward all the e-mails to another shared box. the rule is turned on with dates configured. the bounce back e-mail does come back but the forwarding does not occur. i have reconstructed the rule, restarted outlook, toggled the out of office assistant on and off but the forwarding still does not occur. what am i missing? outlook 2003 on xp pro.

Answer : out of office assistant not forwarding

Under the actions portion of the tools and alerts (Step 1 Select action(s)) you should have a list of several options, one being 'save a copy to the specified folder', another being 'forward it to people or distribution list'.

Your current setting should work if you ensure that 'out of office' user has the shared inbox in their folder list, has permission to save to the shared inbox folder, and that this shared inbox is the selected one, not the 'out of office' user's inbox.  If any of these are not true and are peventing the message from being copied, using the 'forward it to people or distribution list' option instead should allow you to click 'people or distribution list' and enter an e-mail address (in the window that says Step 2: Edit the rule description).

Have you re-selected the shared inbox as the copy to folder to ensure the rule is pointing to the correct inbox?
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